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Our Definitions

Telecare Aware posts pointers to news items that have a broad range of interest. Authors of those items often use terms 'telecare' and telehealth' in inventive and ideosyncratic ways. Telecare Aware's editors can generally live with that variation. However, when we use these terms we usually mean:

Telecare: from simple personal alarms (AKA pendant/panic/medical/social alarms, PERS, and so on) through to smart homes that focus on alerts for risk including, for example: falls; smoke; changes in daily activity patterns and 'wandering'. Telecare may also be used to confirm that someone is safe and to prompt them to take medication. The alert generates an appropriate response to the situation allowing someone to live more independently, and confidently, in their own home for longer.

Telehealth: as in remote vital signs monitoring. This usually, but not exclusively, benefits patients with long term conditions.

Telecare Aware's editors concentrate on what we perceive to be significant events and technological and other developments in telecare and telehealth. We make no apology for being independent and opinionated or for trying to be interesting rather than comprehensive.

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Recommended

Editor Steve recently finished reading these two books and recommends them. The first, Klondike Playboy is an autobiography by John Boden, known in this industry as CEO of ElderIssues, Florida, and the second, Pitch Anything, by Oren Klaff is essential reading these days for anyone who has to sell new product ideas. Let's just say you won't want these techniques used against you!

And then, of course, there are the perpetual favourites that everyone in every equipment supplier company should read over and over again, by Geoffrey A Moore.

Also - Steve's add-ins for PowerPoint for Windows

And - Steve's App Store for Office (free download)

Costs and opportunities of automated 'we call you' systems

Friday, 23 September 2011 07:15

Jamie Cole of UK-based Telecare Technology is quizzed in the video below on the economics, opportunities and risks of the automated 'we call you' phone system that his company provides. The approach is the logical extension of the type of services common in the US - often called 'telecare' - where volunteers on a rota phone people to check that they are alright. FineThanx runs a similar automated system in the US.

There are clearly opportunities in such systems to deliver, say, medication prompts at lower cost than sending a person to check, although an automated telecare medication dispenser may give more assurance that the person has actually complied. However, what is never mentioned by proponents of such 'we call you' systems is that by tethering the recipients to their homes while waiting for the call (because if there is no answer the planned escalating response kicks in) they essentially run counter to the ethos of promoting independence. Only one automated system that this editor (Steve) is aware of avoids this issue with a simple system for allowing the user to initiate the call to tell the system that they are alright, and that's the UK-based Alertacall.

 

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